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Bug Report Design Feedback
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Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
26
Delegate the maintenance of Knowledgebase articles to non-Agents
Ben A.
3. 8. 2015.
Collecting Feedback
0
67
Group Custom Reports
David Jones
17. 7. 2015.
Collecting Feedback
2
45
Add Today as relative date
Aren Dowden
15. 7. 2015.
In Development
2
31
Tickets filter in mobile version
Tommy Jackson
10. 7. 2015.
Collecting Feedback
0
35
Add an attachement using the JIRA app in Deskpro
Andreas
6. 7. 2015.
Collecting Feedback
1
157
Disregard tickets ONHOLD from SLA-plan
Andreas
6. 7. 2015.
In Development
3
30
Agent Unable to Set Language on New Ticket
Chris
30. 6. 2015.
Collecting Feedback
0
36
List of user Downloads through the REST API
Joe Davis
29. 6. 2015.
Collecting Feedback
0
38
Enable Trigger on Billing & Logs add/update
guyot frederic
18. 6. 2015.
Collecting Feedback
0
35
Condensed view of Ticket & messages in Agent Interface
Corey Johnson
16. 6. 2015.
Collecting Feedback
0
26
Reorder custom choices - Nesting
Lance Marrano
9. 6. 2015.
Collecting Feedback
0
43
Ticket locked information to be smaller
Chris
9. 6. 2015.
Collecting Feedback
1
43
Round Robin Queue outside Working Hours
Chris
9. 6. 2015.
Collecting Feedback
1
44
Ability to have different working hours for different days of the week
Chris
9. 6. 2015.
Collecting Feedback
2
80
Away from Desk to disable Round Robin for Agent
Chris
9. 6. 2015.
Collecting Feedback
4
27
API should return ID of "predefined choices" custom field
Timo Heil
5. 6. 2015.
Collecting Feedback
0
46
Allow the use of variables in signatures.
Kenneth
3. 6. 2015.
Collecting Feedback
2
44
Copy form layout from another department
Kenneth
3. 6. 2015.
Collecting Feedback
0
62
Working hours taken into account in escalations OR SLAs to be completed by actions
Simon Frost
1. 6. 2015.
Under Review
4
33
Would like more settings on ticket archiving
Simon Frost
1. 6. 2015.
Collecting Feedback
0
45
On hold in reporting
Danny Batenburg
29. 5. 2015.
Collecting Feedback
0
38
Chat fields required to help with chat reporting
Riccardo
21. 5. 2015.
Collecting Feedback
0
34
Tasks Included in Quick Search Results
CAC Helpdesk
19. 5. 2015.
Collecting Feedback
0
68
Include Full Date Instead of "x days ago" on tickets
CAC Helpdesk
19. 5. 2015.
Collecting Feedback
2
27
Add agents to teams while AD synchronization
Olga Nikolaeva
18. 5. 2015.
Collecting Feedback
0
38
Provide API Mechanism to authenticate users against Deskpro DB
Richard Smith
8. 4. 2015.
Collecting Feedback
0
78
Ability to customize satisfaction survey questions
Christian Mattart
2. 4. 2015.
Collecting Feedback
2
59
Department separation
Clint Broadhead
25. 3. 2015.
Collecting Feedback
0
54
Adding a drop down for user CC selection when creating a ticket
Kevin Carter
16. 3. 2015.
Collecting Feedback
1
44
Allow agent filtering on Ticket Satisfaction reports
Jason Voice
10. 3. 2015.
Collecting Feedback
1
32
Add agent permission to view \ hide Notes field.
Jason Voice
10. 3. 2015.
Collecting Feedback
0
38
Addition of a Time Stamp Variable for Snippets
eric
9. 3. 2015.
Collecting Feedback
0
49
Customization of who the Customer Satisfaction Survey is sent to
Bonnie MacArthur
9. 3. 2015.
Collecting Feedback
0
32
Allowing for text to be added above Reply Line
Aaron Bianucci
4. 3. 2015.
Collecting Feedback
0
35
Tasks visible to clients (by agent choice) based on ticket
Adam Smeets
28. 2. 2015.
Collecting Feedback
1
140
System wide holiday & working hours definition
Ralph
23. 2. 2015.
Collecting Feedback
3
56
Mailchimp Integration
Codrin Mitin
25. 1. 2015.
Under Review
0
60
Allow for “Internal Only Tickets”
Anonymous
15. 1. 2015.
Collecting Feedback
3
81
Create an OR function for custom filters
Anonymous
15. 1. 2015.
Collecting Feedback
4
35
Allow us to send a CC to additional emails on the account
Anonymous
15. 1. 2015.
Collecting Feedback
1
27
Give Users Service (Support) Credits to use as part of their support contract
Ian Clayton
12. 1. 2015.
Collecting Feedback
1
43
Option to alphabetize category list items
Clint Broadhead
26. 12. 2014.
Collecting Feedback
0
32
More conversation in linked tickets created
Geraldine Menard
18. 12. 2014.
Collecting Feedback
0
39
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Simon Frost
17. 12. 2014.
Collecting Feedback
0
45
Department ticket bubble color
Kenneth
13. 11. 2014.
Collecting Feedback
0
33
Quick Actions for Compact ticket list view
Tommy Jackson
6. 11. 2014.
Planning
3
37
Better management of the categories
Geraldine Menard
5. 11. 2014.
Collecting Feedback
2
58
Admin able to sign agents out of chat
Lu Parente
31. 10. 2014.
Under Review
1
36
Insert KB article link/content into a new ticket
Lu Parente
31. 10. 2014.
Collecting Feedback
0
32
Store customized Twig templates in filesystem for versioning
Timo Heil
29. 10. 2014.
Collecting Feedback
0