Search Labels - Deskpro Support
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Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once
We'd like to administratively adjust agent preferences--present and future--so that they will have t...
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Customize Unassigned Definition
It would be good that the "Unassigned Tickets" would be customizable, so you could decide if Agent T...
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Column Resizing (Agent)
I would request that we have the ability to either set the size or dynamically resize the columns in...
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Cascading Menus in Agent view
In the agent ticket view it would be nice if the headings of the tab were clickable to make the menu...
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Message ordering in split interface to match message ordering in ticket interface
It would be nice if the order of the messages in the split ticket interface matched the ordering set...
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Previous tickets tab
There should be a tab in the ticket window for 'Previous Tickets' that will show you a list of all t...
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Use Arrow Keys to Select person in 'Find a person' interfaces
It would be really nice if it was possible to use up and down arrows and enter to select the client ...
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Retaining information about knowledgebase sections in one-column view
When viewing a knowledgebase category in one column, there is nowhere to view the extra information....
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Show the date and time of the answers in the communication thread
It would be perfect if the date and time of the agent's / user's answer can be seen in the mobile ...
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Editing the visible fields in the Linked tickets area.
It would be a great feature if the visible fields / colomns would be editable / choosable in the sec...
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Add confirmation dialog on Discard Draft button
Clicking on Discard Draft by accident is frustrating when you have spent several minutes typing a me...
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Ticket description and attachments on ticket level
When a ticket is created, the message should be treated as a ticket description and attachments as t...
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Ticket Interface to always show top client information
It would be very ideal if you can change the ticket view interface that the top part of the ticket w...
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Creating multiple tickets at once
The idea is to create multiple tickets by - copying a list of multiple user accounts - choosing a ...
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Snippets editing screen needs to be bigger
I would really like the screen of the edit/new Snippet function to be bigger. So either that it is f...
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Chat full log
It would be useful to have a chat full log similar to the ticket full log tab in the ticket history,...
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Make the agent note area in a ticket look more visually different to the reply box.
When trying to fill in a NOTE on a ticket, it is possible to add it into the REPLY box by mistake, a...
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A setting that prohibits multiple display of tickets
When you select a ticket on the screen, you can display multiple tickets in tab form. However, if mu...
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Ability to change layout of the department
Would be really great if admins could change the layout of the department tickets creation not only ...
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Add a "answer's count" column in tickets interface
Hello, it'll be great to add a column that shows the amount of answers in a ticket.
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Customizable Ticket Reference for Departments
We have a couple of departments and would like to be able to have unique ticket references for each ...
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Create a check list for a workflow in ticket interface
I want to be able to add a function where can add a check list for example: We select a workflow t...
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Collapse possibility of the PROPERTIES section
In case of a huge number of customs fields the PROPERTIES section of the tickets can be too long. I...
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Option for agents to write in chat after user has left / timed-out
There is no option to type/write once a user timeout. Sometimes customer comes back again and type a...
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Split the permission to allow agents to set a message as an agent note out of the 'Can edit/delete messages' permission
In the past, our agents used to have the option to convert a message to an agent note. We used this ...