Hľadaj štítky - Deskpro Support
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Link forwarded messages to original ticket
I think it would be helpful to have messages that you forward be linked to the ticket that they orig...
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Group Tickets by Brand
Would it be possible to include the “Brand” into the main ticket list as an option to add a column a...
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Read Only for Archived tickets
Just wondering if there is a way that tickets can be set to a "Read-Only" state once they are set to...
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Ticket Filters
Currently, tickets only pull through into a certain filter if ALL listed criteria are met. We would ...
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Filter Order and Re-Order
I like the re-ordering of the "All Filters" list in Admin, but when I select the "Agent Filters" or ...
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Add the ability to choose a default sub-status
Please make it possible to set the default value of Sub-status. Currently it is always "None", but I...
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Better naming of embedded images
When a ticket is created throught he email gateway and the email's body contains embedded images, th...
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Adding more columns to the 'linked tickets' tab
In the ‘linked tickets’ tab, it would be useful to be able to adjust the column view and include mor...
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Start Ticket in Agent Interface via URL
Our agents frequently need to start Deskpro tickets while working in our in-house customer support a...
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Download ticket as PDF without agent notes
It is currently possible to download an entire ticket as PDF. I find this very useful in some situat...
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Hiding the Ticket language field
It would be nice to be able to hide the ticket language field using the department layout settings, ...
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Separate SLAs in Ticket overview
Please don't output all SLAs of a Ticket as one string, but rather use a comma to separate them.
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Possibility to add files to a reply or a note when they are edited (like when i create them)
Hi, if I create a ticket, a replay or a note, I can add files to it. Wen I have to edit them, than t...
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Show number of replies by Agent or by User in the ticket overview
It would be nice to be able to show the number of agent replies a ticket has (and maybe also how oft...
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Emphasize Ticket Categories/Types
Currently tickets categories are just an optional field. We have had good experiences with Issue Typ...
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Message ordering in split interface to match message ordering in ticket interface
It would be nice if the order of the messages in the split ticket interface matched the ordering set...
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Column Resizing (Agent)
I would request that we have the ability to either set the size or dynamically resize the columns in...
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Previous tickets tab
There should be a tab in the ticket window for 'Previous Tickets' that will show you a list of all t...
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Being able to view critical information on an organization on a ticket
It would be helpful to have some sort of interface for displaying critical information about a parti...
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Show Deskpro ticket status in JIRA
If possible, the status of the linked Deskpro ticket should be displayed in JIRA, just like other li...
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Ability to find DeskPro tickets with linked JIRA issues
With the JIRA integration I can link tickets, but there is no way to see in the list pane which tick...
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Filtering/sorting for organization/user tickets lists
It would be helpful to know what the default sorting for an organizations tickets are. It doesn't se...
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Option to move add time controls on Tickets to top of section
On a ticket with a lot of time added / tracked, the number of entries can move the controls to start...
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Organization/Ticket List would like more information on list
When looking at past tickets listed for an organization I would like to be able to see more: Perhap...
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Minor change for email details display drop down from ticket time location
Right now hovering over the ticket time, will display the time of the email but more importantly who...