Hľadaj štítky - Deskpro Support
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Allow User to see Agents Following Ticket
In the User interface of the portal it's not possible for a user to see which Agents have been CC'ed...
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Show more than 50 tickets in the ticket overview
Increase the number of tickets that can show on the page at one time. The current limit is 50.
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Viewing tickets from different brands through the same portal
We have some users with tickets assigned to multiple brands. In some instances we would like users ...
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Force ticket matching on ref. code in subject
We often get emails outside of the servicedesk from various stakeholders, that relates to tickets in...
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Link to articles and guides in ticket replies?
Hello! We recently went into production with our DeskPro system and I think it would be fair to say...
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Repeating Task or Ticket
I want my team to do a certain task every hour (specifically at night). It would be useful to creat...
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IT Support Manager
I would like to have the option of creating workflows and labels, and being able to set who can see...
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Ability to edit the chain of ticket messages when forwarding a ticket
Very often we have a lot of messages in our conversations but there are only parts of them which we ...
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See forwarded messages as separate entries in message log
To have a “forward” entry in the actual note/message time-line as a separate entry, which explains t...
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Trigger criteria for ticket including ticket charge
Currently there is a trigger criteria 'new charge added' for checking whether a billing entry was ad...
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Download multiple tickets at once
The ability to download multiple tickets at once as PDF (both through the agent interface and in the...
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Link knowledge base articles into ticket
Ability to link knowledge base (KB) articles into a ticket. Just like the sub menu in Actions of ti...
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Ability to update a ticket based off it's linked ticket
A way to update a linked ticket automatically based off of an action that happened in its linked tic...
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Attaching multiple files to a ticket using the attach button, not the drag and drop method
The ability to attach multiple files at once through the 'Attach' button on the ticket. Rather...
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Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
The ability to not have parent departments visible if you always want that to be the selected depart...
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Have a setting to make it so agents must provide a label for tickets
Like with custom fields you can 'require agent to enter a value', we would like labels to also have ...
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recall message
Add the possibility of recalling messages sent through Deskpro (a feature to unsend messages).
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How to make Message and Subject field not required
The possibility of removing the message and subject field from ticket forms, so that message/subjec...
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Prevent users from resolving tickets
Add the possibility of preventing users from setting tickets to resolved.
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Limit total number of tickets assigned to an agent
Limit the total number of tickets assigned to an agent at any one time. For example, after 50 ticket...
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Create Tickets for Organizations
Would it be possible to create a ticket for an Organization? Not all problems or tickets are user ...
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Reassign ticket if agent logs out
It would be helpful if you could set up a ticket update trigger that ran when an agent logs out. Th...
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Linked Ticket Report
Open a way to allow reporting on Linked Tickets.
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More Control Over Managers
If I add a manager I want to select for which all users he will able to view the tickets
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Remove Users Signature
It would also be nice if signature from the users would be removed... here it's a bit more complicat...