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DeskPRO Build #289 Released - Novinky / Release Announcements - Deskpro Support

aug 23 2013

DeskPRO Build #289 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #289.

The following is an automatically generated list of changes in this release:

  • NEW For users with multiple emails on their account, you can now change the email address used by a ticket
  • IMPROVEMENT Improve performance of searching through macro list in ticket reply box menu
  • IMPROVEMENT Pressing enter inside text fields in search forms will submit search
  • IMPROVEMENT Search forms have a 'reset' button
  • IMPROVEMENT Better prevention of duplicate upgrade processes running during auto-upgrade
  • IMPROVEMENT Better cron.php duplicate run protection using lock files where available
  • IMPROVEMENT Added date search options to tickets api
  • IMPROVEMENT When user has many tickets to show in profile, button links to search result
  • FIX Some email notifications could potentially include dates with the wrong timezone for the user it was sent to
  • FIX Grouping on SLA filter results was not working
  • FIX Using "Reply" trigger action with the "written by assigned agent" variable would not work if there was no assigned agent before the trigger itself run
  • FIX Admin interface listing 'new ticket by web form' triggers in wrong order
  • FIX Using the "forward message" feature from agent interface would always show the 'From' as the ticket owner even if it was a message by a different CC'd user
  • FIX Case where knowledgebase gateway address could be used on tickets if no trigger exists to set the 'From' address and the initial default ticket addresses were removed
  • FIX Counts on cached counted archive filters (recycle bin, spam etc) would be updated to NaN when a new ticket entered the list
  • FIX Setting a search term in ticket message/subject 'advanced' popout would break the simple input box
  • FIX Blank priority names under trigger actions
  • FIX Extra linebreaks around chat snippets
  • FIX Saving custom fields could clear out any fields that have a custom layout option, making them invisible until you reload the ticket
  • FIX Completed tasks disappearing on their linked ticket
  • FIX Placement of display name when adding tasks
  • FIX Possible errors about missing CURL constants in some versions of PHP
  • FIX PHP warnings sometimes when scaled image dimention is rounded down to 0 (e.g., 100px wide but 1px high could result in 0px height)
  • FIX SQL error with filters that search on SLA status
  • FIX Prompt for initial snippet category if no category exists
  • FIX Layout on 'ticket feedback' section in reports
  • FIX Overflowing in new chat alert with user with many tickets
  • FIX Not being able to select top-level categories in multi-level category structure in publish section
  • FIX Quick-search on email address would always show primary email in result even if a secondary email was the one that matched
  • FIX Dupe org/people results sometimes in quick search results
  • FIX Case where agent does not have permission to any sub-departments could cause the parent department to become selectable for them if the agent was never saved/updated since sub-departments were added
  • FIX Cleaning up of tmp_data prematurely. Could result in 'reset password' tokens being cleaned up before they sholud have.
  • FIX Infinite loop when trying to fetch a phrase that does not follow the proper naming format of
  • FIX Another case where dismissed notifications might come back
  • FIX Translated articles always displaying in agents selected language, making the "real" base language un-editable

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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