We are pleased to announce a new release of the DeskPRO helpdesk platform, build #172.

The following is an automatically generated list of changes in this release:

• Tweaks to phrases on outgoing email setup
• Add delete link to trigger listing
• Add build script to ensure default triggers
• Fade out and show label for linked departments already in use in select2 menu
• Add delete button to gateway lists
• Rip out all old 'backup transport' functions
• Some minor style tweaks to cloud gateway management, add forwarded addresses form, remove backup outgoing options
• Improve the display of the plugins list.
• Allow tickets to be automatically locked when an agent views them (and unlocked when they stop). Locks can also automatically time out, defaulting to timing out after an hour.
• Make it clearer that agent status is lost when merging an agent into a regular user.
• Make sure there's a progress indicator when deleting a ticket or marking it as spam.
• Improve the appearance of tabs when wrapping to multiple lines.
• Small display tweaks to ticket lists in person and org profile
• Fix ticket rows after 'more tickets' missing id
• Fade out disabled users in user list when viewing org profile
• Dont count disabled users in org count
• Import 'keep messages on server' settings/ids
• Option to keep messages on server
• Add a department permission that controls whether users can create/assign tickets to a department, even if they can't view the contents.
• Fix consumable token name on embedded newticket form
• Fix using string timezone instead of DateTimeZone
• Removing ticket not remoing from lists
• Proper date format on notify rows
• Fix some issues with TimeAgo that could cause it to show blank or wrong time
• Fix bad news title wrapping
• Fix URLs generated from CLI having /index.php/ portion sometimes when they shouldnt
• Missing types for Dp3Ldap usersource
• Send instant-click feedback rating as ajax request. This prevents some malware scanners that visit links in emails from submitting feedback by 'clicking' on the links.
• Fix ticket feedback on/off setting not applying in interfaces/emails
• Log case where cloned ticket log ticket entity is persisted
• Default fields to empty string to prevent null
• Fix add reply action not having agent context
• Set default time limit on WorkerJobCommand
• Log but dont report warnings about failed open streams in filesystem storage
• Improve ticket billing to allow the timer to be paused and restarted.
• Support adding a ticket billing charge when creating a new ticket
• When pasting into the agent RTE, ensure that paragraphs are separated properly (with 2 line breaks).
• Start on gateway management changes
• If cron script, show CLI output about error and also a different message if not using CLI PHP
• Fix error relating to importing small CSV files.
• Allow draft lifetime to be configured via advanced settings.
• Improve signature detection with the agent RTE.
• Fix Person::TERM_EMAIL_DOMAIN term when operator is/not instead of contains/notcontains, fix custom field trigger match on newticket because fields saved after trigger criteria run
• Add support for organization managers. Managers can access/modfiy/reply to all tickets belonging to their organization. They can choose to be automatically CC'd into all tickets created for their organization as well.
• Fix muting new chat notification even when chat away status was not set to away
• Fix when account has no validated email address
• Fix notification tray being off by three pixels when open
• Show max attach size
• Fix custom phrases link
• Fix custom phrases link
• Add country calling code to phone number input
• Add country calling code data to Countries
• Add additional error checking to the Highrise and Salesforce plugins.
• Workaround Chrome bug where pressing enter in the RTE does not work correctly.
• Ensure that search result links show the correct URL before clicking.
• Give more details and guidance when some database connection errors happen.
• Add a generic text cutter to catch most 'On X Y wrote:' type headers
• URL correction (domain/https) tweaks. - Enabled for all interfaces - If you update the helpdesk URL, the URL is verified before being saved. - Added config setting to disable it for troubleshooting
• Add bit to mysqlinfo page to show changes in schema, if any
• Fix ticket lock button being hidden
• Fix a few 'method's that should be 'type's
• Disable automatic restore in upgrade that is not well tested cross-platform
• Support shift+cmd+left/right on Mac Firefox in the RTE.
• Workaround RTE paste bug in Firefox.
• Fix predefined labels not loading if there were more than 300.
• Route marked as post when it shouldnt
• When displaying users by user group, include users in groups they've received via their organization.
• Show message history in ticket property update emails to agents.
• Ensure that omnisearch results are sorted by relevancy.
• Load ticket snippets overlay from the top when loading from mass actions.
• Add agent options to control whether ticket tabs are closed by default when replying or adding a note.

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.