Public chat history should be visible to agent handling the ticket that was created from it - Spätná väzba / Feature Request - Deskpro Support

Public chat history should be visible to agent handling the ticket that was created from it Collecting Feedback

Christian Mattart

At the moment, chat history can only be viewed by agents that are members of the same chat department. As tickets can be created from the chat, it would be nice for the assigned agent to view the full chat history. The agent that had the chat cannot always write down in a note every piece of information that was provided during the chat.

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New Feature Request

Autor: Christian Mattart
Last update: 19. 10. 2016
Category: Chat

Public chat history should be visible to agent handling the ticket that was created from it - Spätná väzba / Feature Request - Deskpro Support

Public chat history should be visible to agent handling the ticket that was created from it Collecting Feedback

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