Deskpro Support
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Action code for a CC
It would be great if an email action code could be added to the system that adds CCs to tickets. Si...
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Replying to tickets by email that can add follower
If is it possible when want to reply ticket by email also can add follower.
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Add an attachment reminder ala Gmail
http://www.startupsmart.com.au/technology/gmails-secret-attachment-feature/ This has actually saved ...
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Ticket Number on Task Reminders
I love this feature of Deskpro that reminds you of Tasks that are due on the day they are due. I hav...
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Email Templates - Layout - table break
If there is a very complex email template with multiple nested tables - and if I split it into 2 par...
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Include user message in SLA alert email
We have recently begun using SLAs and would like to be able to include the user's message in the war...
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Use a better code editor when editing templates
When editing templates it would be nice if there was a better editor like Ace Editor (http://ace.aja...
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Allow responding to a different user
It would be great if an agent could decide to respond to a ticket while changing the email address o...
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Allow <pre> html tags in the message body of user replies
At the moment, html <pre> tags are stripped from the user replies. As an IT agent, we love being ab...
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Add "is autoresponder" in Trigger conditions
It would be nice to have the “user is autoresponder” as a criterium in the escalations etc. to be ab...
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Feedback button visibility
Hey, It would be nice for a way to increase the visibility of your feedback rating buttons. Currentl...
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Ability to set an alert when an email has failed to be sent
A way to set up an automatic alert/email when an email has failed to be sent (i.e. is put into the e...
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Update ticket via email using action codes
The addition of an action code called "#merge" at the top of ANY email addressed or cc'd to the help...
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Email replies to notes show as replies, want to be notes
We are looking for a way to make it so when an agent email replies to a note, the agent's reply is a...
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Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
We would like to use the feature that limits email attachments to specfic file types. However if an...
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Email Template: "Comment Approved" URL contains slug only
We are running DeskPRO #356.1. One of our Agents spotted that the 'Your comment was approved' email ...
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I'm having trouble receiving notification emails when I create a ticket
Question: I'm trying to test email notifications. I make myself a test ticket and I don't get an em...
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Replace 'Department title' with 'Department title for users' for email template variables
We're setting up an out-of-office reply for our holidays and are using an email template for that. A...
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Ticket creation date should be that of email receipt date
Using our Outlook mailboxes, our agents frequently drag and drop emails from their personal accounts...
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Option for admin not to send email when updating agent password.
As an admin, when you use the option to update an agent password, an email is automatically sent to ...
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Add an option to automatically display inline responses in ticket messages and ticket notification emails
We've recently had a couple customers start responding to a lot of messages inline. While the Deskpr...
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Support .msg files being forwarded to the helpdesk from Outlook
We are currently experiencing problems when forwarding an email to the ticket system to create a tic...