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I'm having trouble with my portal chat tab
Chat between agents and users is available through the chat widget in your portal/site you have embe...
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Chat Escalation
I want to specify the escalation of the chat.
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Converting Chats to Tickets automatically
Is it possible to have completed chats convert to resolved tickets automatically? Currently, our ag...
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Disable transcript download
I would like to request a feature to disable the chat transcript to be downloaded by User and Agents...
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Chat permissions options, view historical chats.
In the situation where you have non-chat agents which need access to old chat logs to perform their ...
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Change default selection in chat dropdown?
How can I allow the user to select their department for Chat, but select a specific department to be...
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Allow admin to set agents offline for chat and voice
Allow admins to set agents as offline for chat and voice. E.g. an agent may forget to set themselve...
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Add predefined articles to chat widget
Add the possibility of adding predefined articles to the chat widget.
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Option to increase font size for agent interface and chat
I think the font sizes you guys are using for the admin/agent interface and chat are far too small. ...
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Block chat for specific countries
We have added the chat widget to our website and we would like the option to block the use of Deskpr...
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Missed Chat Notifications
I would like to be emailed if a chat request is missed. Currently there is no way to be notified of ...
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Instant Messaging Features
Hi, Is there any possibility to add to the instant messaging features that we should be able to mar...
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Searchable Custom Dropdown Field
It's difficult to search for large number of drop down values on the current custom drop down fields...
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Working hours and Chat
Please make a feature where chat is only available during working hours.
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Chat full log
It would be useful to have a chat full log similar to the ticket full log tab in the ticket history,...
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Trigger auto chat if:
x number of minutes if chat representative receives no response from user. x number of minutes if u...
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Display Knowledge Base articles articles in widget
We expect most of the questions we get will cover a very limited set of very simple questions to be ...
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Notify agents more clearly when a new chat has been assigned to them via Round Robin
When using Round Robin for Chat, the designated person who receives the chat in the round robin is n...
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Transcript retrieval
Emojis are not showing up to agents when the customer sends them. No option for agents to send emoj...
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Estimated Waiting Time
Is it possible to have something to show the estimated waiting time to speak to an active agent on c...
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Chat Notification Sound
Can there be multiple options for sound?
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Message of the day for agent teams
Hi I would like to suggest a message of the day when agents sign in. It will appear as a pop up and ...
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Ability to report on missed chats
At the moment you cannot report on the number of missed chats for a certain time period. Add this to...
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User chat: Automatic greeting when agent is assigned a chat
Add the ability to automatically send a greeting once an agent is assigned a chat. For example, it m...
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Update ticket from chat functionality
As a Deskpro user I would like to comment in a ticket from the new chat functionality. I receive a c...
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User Fields in Chat
Link User/Org (CRM) fields with live chat forms. The same way, in a ticket form you are able to drag...