Skip to main content

New: Email Action Codes - Новости / Product - Deskpro Support

мая 1 2013

New: Email Action Codes

Authors list

Agents can now perform actions on tickets by entering special action codes to the top of their emails. Here's an example assigning an agent, setting the awaiting agent status, setting the priority adding a note:

#agent john@example.com
#status agent
#priority urgent
#note

John can you take a look at this asap.

Refer to our agent manual for a full list of email action codes you can use.

Полезно Unhelpful

63 of 117 people found this page helpful

Добавить комментарий

Please log in or register to submit a comment.

Need a password reminder?