Deskpro makes it easy to provide seamless support under one platform. Your team can efficiently handle requests across multiple brands while maintaining a distinct identity for each.
How Branding Works in Deskpro
Help Center: Each brand has its own design, logo, and unique content.
Messenger: Tailor your chat widget to match each brand’s style and tone.
Automations: Set up triggers and workflows specific to each brand for a more personalized support experience.
Benefits of Multi-Brand Support
Enhanced Customer Experience: Offer tailored support that aligns with each brand’s identity.
Operational Efficiency: Manage multiple brands without adding complexity to workflows.
Consistent Branding: Ensure all customer interactions maintain brand integrity.
Setting Up a New Brand
Navigate to Admin Settings: Go to Admin > Configuration > Branding
Create a New Brand: Enter the brand name, URL, and relevant details. For a custom domain you will need to update your DNS settings. More information here.
Customize the Help Center: Go to Help Center > Help Center Design to add a logo and adjust your theme.
Manage Permissions: Assign departments to the new brand as needed.
Configure Email Templates & Messenger: Ensure all messaging reflects the correct brand identity.
Develop Unique Content: Create FAQs and knowledge base articles for each brand.
Deskpro’s multi-brand functionality simplifies support management while keeping each brand’s identity distinct. It’s an ideal solution for businesses looking to scale their customer service effectively.
