Skip to main content

I'm having trouble being locked out of my helpdesk by IP whitelisting - База знаний / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: I have been locked out of my helpdesk by IP whitelisting

I'm having trouble being locked out of my helpdesk by IP whitelisting

Authors list

Question:

I enabled IP whitelisting on my helpdesk. Something has gone wrong with sending outgoing email, so I can't receive the email to verify my IP address. How can I log in?

Answer:

In Deskpro On-Premise, you can disable IP whitelisting from the command line.

Go to the folder where you installed Deskpro. Edit config.php and add this line at the bottom:

 

$DP_CONFIG['SETTINGS'] = array('agent.ip_security.enabled' => false);

 

That will disable the IP whitelisting check. Once you have fixed the problem with email, don't forget to delete or comment out the line.

 

If you're on Deskpro Cloud, email us at support@deskpro.com

Полезно Unhelpful

43 of 92 people found this page helpful

Добавить комментарий

Please log in or register to submit a comment.

Need a password reminder?