Skip to main content

502 Bad Gateway error - База знаний / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. Consider upgrading to Deskpro Horizon

502 Bad Gateway error

Authors list

Question:

The web interface of my helpdesk is just showing a 502 Bad Gateway error. What do I do?

Answer:

This indicates that PHP has crashed. Restart PHP to fix the problem.

On most webservers, just restarting the webserver will do this.

If you are using nginx, PHP runs as a separate service, so you should do this (on Linux):

service php5-fpm restart

 

PHP crashing is a known issue when upgrading Deskpro installations with APC installed. You can avoid this by upgrading your PHP to a more recent version (5.5 or higher) which comes with its own opcode cache, so there is no longer any need to use APC.

Полезно Unhelpful

67 of 143 people found this page helpful

Comment (1)

Christian Behrens
This is an outdated command; on our current installation it's this: service php7.2-fpm restart

Добавить комментарий

Please log in or register to submit a comment.

Need a password reminder?