News Posts are intended for communicating information which is time sensitive, like a new product announcement or details of a holiday sale.

In contrast, Knowledgebase articles are for content which will be useful for a long period of time, like a product troubleshooting guide. If the information in an article is likely to be stale within a week or two, it may be better as a news post.

News Posts are shown on the Help Center in reverse chronological order, like blog posts.

Create a News Post

You can make a News Post in 2 ways:

• Clicking the blue dropdown button next to the New button and selecting Post.

  

• In the News section of Publish, select Layout and click on the + New button.

  

The New Post editor will open up in the content panel.

News posts contain rich text content. The process of editing and publishing them is the same as for creating Knowledgebase articles.

There are 3 Fields in a new Post that need to be filled in:

• Post Title: Title of the news post.

• Language: Language the news post is written in.

• Category: The Category that news post is categorised under.

Select Create at the bottom left corner of the New Post editor to create the News Post. By default, when creating a new News Post, the status is set as Published, which means that the news post will be visible to Users on the Help Center. The status of the Post can be changed in the right corner of the Post.

Create a Category

A category can be created in the Category dropdown menu in the New Post editor.

The New News Category will appear in the application panel, where you can enter details about the category, which includes the name, icon and parent category. In this panel, you can also select the permission settings through Usergroups

Here you can tick the checkbox of specific usergroups to only allow certain usergroups to view the News Post under this News Post Category.

Information Tab

In the Information tab of the Publish properties pane, it is optional to add a splash image which will be displayed on the news feed on your Helpdesk homepage and on your news page. Click on + Splash Image Browser  to select one from our library of free images. Click on + Upload Image to upload an image from your desktop.

Here is an example of how the images are displayed within the News feed on the home page to help engage the reader:

Optionally, you can insert Search Words. Search Words work in a way where when a user searches for these words, this article will always be listed on the top results. To add a search word, click on + Add.

Once a News Post is created, a URL Slug will be created. Next the to the URL Slug, there are two actions; View in User interface and Copy Permalink shown below through their icons respectively.

You can also see the following fields in this tab:

• Permission: Usergroup permissions

• Views: Number of views of the News Post

• Comments: Number of comments left by on the News Post that are published and pending

• Helpfulness Rating: Ratings users left on the News Post

• Subscribed User: Number of users that subscribe to the News Post

To view the Comments, you can select the Comments button on the right corner of the News Post editor below the Status.

Version History Tab

In the Version History tab of the Publish properties tab, you can see the version history of the News Post. You can tick the different versions and select Compare to view the different versions side-by-side.