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Snippets appear differently depending on if you use button or % - Предложения / Bug Report - Deskpro Support

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Snippets appear differently depending on if you use button or % Finished

Hi, Inserting a snippet using either the snippet browser or the shortcut has a different outcome. The browser add the snippet in the text while the shortcut add an additional line break.

Official response

Eloise Rea

Hi Philipp, I’m just reaching out as we are doing a review of open bug reports in Deskpro since the release of Deskpro Horizon. I’ve taken a look into this issue and I can see this has now been fixed in Horizon. I’m very sorry for the delay in providing an update here.

Comment (1)

Antti Viljanen
Hi, same here. I would prefer not to have line breaks at all. I have some short snippets that I use in middle of sentences. It would be so much quicker to insert them with the % -method.