Hi, Inserting a snippet using either the snippet browser or the shortcut has a different outcome. The browser add the snippet in the text while the shortcut add an additional line break.
Official response
Eloise Rea
Hi Philipp, I’m just reaching out as we are doing a review of open bug reports in Deskpro since the release of Deskpro Horizon. I’ve taken a look into this issue and I can see this has now been fixed in Horizon. I’m very sorry for the delay in providing an update here.
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