Skip to main content

SLA is completed only when the second agent response when an agent creates a ticket - Предложения / Feature Request - Deskpro Support

3

SLA is completed only when the second agent response when an agent creates a ticket Collecting Feedback

For the ticket created by the agent, it will be good to have the option where the sla meet/completed only when the second response from the agent is sent. Right now SLA is met when the ticket is created by an agent.

Добавить комментарий

Please log in or register to submit a comment.

Need a password reminder?