Предложения - Deskpro Support

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Activity

2

Include Approval information in PDF Export of ticket

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10

Improve colors options for stacked bar graphs

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48

Deskpro Search Metadata Description

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16

Reporting for ignored calls on Voice Round Robin

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5

Adding Audio Option for Deskpro Captchas

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7

Knowledgebase articles should only show up in the language of the user’s choice on the helpcenter

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4

Have widget menu visible at all times on dashboards

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5

API endpoint for per organization custom field

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Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message

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5

Customisable tab title

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22

Hover pop-up for ticket subject line

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5

Option to change subject line on ticket when user's email contains a different subject

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25

Full Message View Permanent

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Please add ticket satisfaction criteria to the ticket search function on the Agent site

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0

Search, categories and filter for uploaded images - knowledgebase

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Able to delete your previously uploaded images into knowledgebase

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5

Confirmation message pop up when changing department of a ticket

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Search/filter and delete options for uploaded images

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6

Set triggers to run based on SLA statuses changing

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Embedded Widget - Screenshot Function

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Embedded Widget - Context Sensitive Help

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0

Send the admin a notification when e-mail is rejected

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Define working hours for escalations

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0

Possibility to change default values for ticket advanced search

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1

Möglichkeit den Login für User abzuschalten

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1

Massen-Löschung von Usern/ bulk user deletion

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1

Archivierung von Tickets

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0

Chat queue delete feedback

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11

Reporting on usergroups

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4

Create report that lists out the person the chat is aimed at in a note

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12

Change the default selection in the ticket search

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6

Reports for users

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4

Improved live reporting for Voice

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3

Ability to create variables/global fields in the system

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3

Display organization Parent in ticket as well as the Organization

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5

Improve ticket debug logs

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9

Increase amount of tickets shown in ticket list

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6

Improve HTML table formatting

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4

Support multi language in the mobile apps

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4

Slack App : Voice Integration

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4

Show the full hierarchy of custom fields in dpql report output

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2

Chat permissions options, view historical chats.

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2

Support & Integration for Calendly Scheduling

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3

CRM Listing - ability to show or hide Users set to "disabled"

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2

Ability to have individual meta titles for users

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3

Ability to add a value to, or remove a value from, a category-like field

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2

Saving attachments fails without indication when the virus scanner interferes

In Development

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5

DeskPro Variables for Snippets

In Development

1

2

Modifiable robots.txt file

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6

Parsing message content into custom fields

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