Search Labels - Deskpro Support
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I'm having trouble with some of our portal missing
By default, the user web portal has tabs for Knowledgebase, Guides, News, Feedback, Downloads, Conta...
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How can I run an email-only helpdesk?
Question: I'd like to have my users interact with the helpdesk by email only, with no use of the por...
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Make sort order and pre-select configurable in user's ticket overview
We’d like to configure the default values for the preselected view (in the dropdown) and the sort or...
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Would like portal dropdown category lists to have the search feature
I would like the drop down selection categories in the portal to have the same search feature that t...
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Transfer article comment to ticket queue
When a comment is left on the article/download board, you have no other option but to reply to the u...
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Delegate the maintenance of Knowledgebase articles to non-Agents
It would be useful if the maintenance of Knowledgebase articles could be delegated to subject-matter...
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HTML code "instant view"
Hello everyone, I'm new with Deskpro and have only gone with it as far as the end of one free trial ...
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Multiple Organisation view access for certain Users
It would be nice for certain users to see tickets logged by other organizations. For an example, acc...
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Play a sound for a user when an agent answers a live chat
It should be great if you can add the feature to play a sound for the user when the agent answer in ...
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Tasks visible to clients (by agent choice) based on ticket
Currently tasks associated to a ticket are only set to visibility as public (viewable by agents) and...
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Ability to customize satisfaction survey questions
In email footers, the satisfaction tool from Deskpro asks a simple question to users. Once users cli...
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Agent is typing response
Is it possible to enable some sort of setting that when an agent is typing to a customer (chat) that...
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Email Template: "Comment Deleted" template is incorrect
We're running DeskPro #356.1. The 'Comment Deleted' template erroneously sends the user a 'Your comm...
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Better management of the categories
It would be nice to be able to : - change the parent of an existing category - give an existing cate...
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Subscribe to News posts
Hello,<br /><br /> <br /><br /> Can you please add the ability for users to subscribe to the News se...
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Give Users Service (Support) Credits to use as part of their support contract
Add the capability for a support organization to allocate service or support credits a user can use ...
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Testing for Office Hours in Templates
There is currently no way to test for office hours in templates. This would be very useful so you co...
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Show open tickets count in portal sidebar
Currently the sidebar shows the count of all tickets of a user, including resolved and archived tick...
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Improve the delay between New News Posts and New News email notifications
Modify the frequency for when News notifications go out e.g 15 mintues after etc and not the long de...
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Addition of a FORUM Module on the Portal
Hello, It should be nice having a Forum module :) Nico
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Content "helpful" rating options
On all the news, and knowledge base articles there is the feature "mark this page helpful" it would ...
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List of tickets waiting customer
When a user logs in, we'd like them to immediately see a list of tickets that are waiting for t...
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Non-english characters in urls
All of the non-english characters are changed to '-' in the urls. Can you replace these hu...
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Allow true search of feedback categories at feedback page
The feedback home page includes a tabbed prompt for 'category' is in fact feedback 'type'.I have a n...
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Email & RSS feed for News
We would like to see a way for customers to subscribe to News & Updates?<br /><br /> <br /><br /...
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Ticket Layout Editor for Billing
Please add 'Billing' in the Ticket Elements so the manager of the organization can view the billing ...
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Force users to acknowledge Knowledgebase (KB) article suggestions are read before ticket are submitted
Right now, users can easily ignore reading of the KB articles suggested by Deskpro. Can you implemen...