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3 search results for "departments"
I'm having trouble with some tickets ending up in random departments
Question: I've noticed a few tickets on my helpdesk are ending up in departments that don't make an...
How do I limit agent access to tickets by department?
One function of departments is limiting agent access to tickets. For example, you can set up your h...
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
The best way to implement this is using departments (combined with agent permission groups) rather t...