Search Labels - Deskpro Support
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I'm having trouble with my portal chat tab
Chat between agents and users is available through the chat widget in your portal/site you have embe...
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Allow admin to set agents offline for chat and voice
Allow admins to set agents as offline for chat and voice. E.g. an agent may forget to set themselve...
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Add predefined articles to chat widget
Add the possibility of adding predefined articles to the chat widget.
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Hyperlinks in "busy" message in chat
Add the ability to specify a hyperlink in the "busy" message which end users receive if no agents ar...
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Chat Escalation
I want to specify the escalation of the chat.
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Converting Chats to Tickets automatically
Is it possible to have completed chats convert to resolved tickets automatically? Currently, our ag...
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Disable transcript download
I would like to request a feature to disable the chat transcript to be downloaded by User and Agents...
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Chat permissions options, view historical chats.
In the situation where you have non-chat agents which need access to old chat logs to perform their ...
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Add option for agent to resend a chat transcript to a user
I think it will be very nice if Deskpro have feature to resend or download live chat transcript afte...
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Only allow user to start chatting once agent has joined
Currently in chat a user can start writing their request before an agent joins the chat. Sometimes ...
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Increase Chat Permission Options
On this part, can you please put an option that would disallow chat agents from changing chat assign...
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Feedback Form For "Helpful" Chats
Why isn't there a comment form for chats that are tagged as "helpful"?
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Overriding Chat Widget Settings using custom departments.
I’m looking to spin up three different chat widgets, one for each of our supported regions. We have ...
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Change default selection in chat dropdown?
How can I allow the user to select their department for Chat, but select a specific department to be...
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New line in chat text
Is it possible to add a break line in the text box of the chat widget and re-size the 'Chat new' lab...
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Track the page a chat was initiated from when the widget is embedded
We'd like a report or a way to track what web page a user-initiated a chat from. The agent assigned ...
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Personalise chat ringtone for agents
The ability to personalise the ringtone for incoming chat alerts
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Message of the day for agent teams
Hi I would like to suggest a message of the day when agents sign in. It will appear as a pop up and ...
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Option to increase font size for agent interface and chat
I think the font sizes you guys are using for the admin/agent interface and chat are far too small. ...
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Block chat for specific countries
We have added the chat widget to our website and we would like the option to block the use of Deskpr...
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Missed Chat Notifications
I would like to be emailed if a chat request is missed. Currently there is no way to be notified of ...
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Instant Messaging Features
Hi, Is there any possibility to add to the instant messaging features that we should be able to mar...
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Option for agents to write in chat after user has left / timed-out
There is no option to type/write once a user timeout. Sometimes customer comes back again and type a...
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Update ticket from chat functionality
As a Deskpro user I would like to comment in a ticket from the new chat functionality. I receive a c...
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User Fields in Chat
Link User/Org (CRM) fields with live chat forms. The same way, in a ticket form you are able to drag...
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Searchable Custom Dropdown Field
It's difficult to search for large number of drop down values on the current custom drop down fields...