Search Labels - Deskpro Support
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I'm having trouble with my portal chat tab
Chat between agents and users is available through the chat widget in your portal/site you have embe...
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Chat Escalation
I want to specify the escalation of the chat.
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Chat permissions options, view historical chats.
In the situation where you have non-chat agents which need access to old chat logs to perform their ...
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Searchable Custom Dropdown Field
It's difficult to search for large number of drop down values on the current custom drop down fields...
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Working hours and Chat
Please make a feature where chat is only available during working hours.
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Chat full log
It would be useful to have a chat full log similar to the ticket full log tab in the ticket history,...
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Trigger auto chat if:
x number of minutes if chat representative receives no response from user. x number of minutes if u...
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Display Knowledge Base articles articles in widget
We expect most of the questions we get will cover a very limited set of very simple questions to be ...
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Notify agents more clearly when a new chat has been assigned to them via Round Robin
When using Round Robin for Chat, the designated person who receives the chat in the round robin is n...
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Transcript retrieval
Emojis are not showing up to agents when the customer sends them. No option for agents to send emoj...
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Estimated Waiting Time
Is it possible to have something to show the estimated waiting time to speak to an active agent on c...
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Chat Notification Sound
Can there be multiple options for sound?
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Message of the day for agent teams
Hi I would like to suggest a message of the day when agents sign in. It will appear as a pop up and ...
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Changing the font family-color of the chat/ticket widget.
The feasibility of changing the font in site chat widget
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Allow blocking of domains at chat level
We would like to block certain domain elements from using the chat request / have domain validation ...
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Add ability to select certain times of the day for chat to be available.
I would like to have the ability to set hours for chat to be on and off.
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Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
An example use case is when you are using Google Tag Manager for goal tracking purposes and currentl...
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Ability to report on missed chats
At the moment you cannot report on the number of missed chats for a certain time period. Add this to...
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Improvements for the chat feature.
Hi, a couple of month ago we tried a chat solution (tawk.to) to see if and how our customers will u...
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More positions (and other options) for the chat widget
Hi, at the moment I can only choose between bottom right and bottom left. I am not able to place t...
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Round Robin Chat Assignment
We find that chat's are being missed and that if there was a round-robin chat function, we can hold ...
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User chat: Automatic greeting when agent is assigned a chat
Add the ability to automatically send a greeting once an agent is assigned a chat. For example, it m...
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Option for agents to write in chat after user has left / timed-out
There is no option to type/write once a user timeout. Sometimes customer comes back again and type a...
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Update ticket from chat functionality
As a Deskpro user I would like to comment in a ticket from the new chat functionality. I receive a c...
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User Fields in Chat
Link User/Org (CRM) fields with live chat forms. The same way, in a ticket form you are able to drag...
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I want to be able to set a Users name and email automatically in the Chat Widget
I would like it to be possible for me to set the Name and Email automatically in the Chat Widget whe...