Search Labels - Deskpro Support
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I'm having trouble with my portal chat tab
Chat between agents and users is available through the chat widget in your portal/site you have embe...
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User Fields in Chat
Link User/Org (CRM) fields with live chat forms. The same way, in a ticket form you are able to drag...
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Ability to change chat widget appearance based on whether agent is available or not
Further customization to chat widget based on whether agents are online or not e.g if no agents are ...
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Change default selection in chat dropdown?
How can I allow the user to select their department for Chat, but select a specific department to be...
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IM Notification or Flags
When someone is working outside of the Agent Interface (e.g. another browser) but has DeskPRO runnin...
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Update ticket from chat functionality
As a Deskpro user I would like to comment in a ticket from the new chat functionality. I receive a c...
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Option to increase font size for agent interface and chat
I think the font sizes you guys are using for the admin/agent interface and chat are far too small. ...
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Estimated Waiting Time
Is it possible to have something to show the estimated waiting time to speak to an active agent on c...
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Customizing timeout before agent takes chat
When agents are online but don't take the chat for any reason, we should be able to customize timeou...
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Message of the day for agent teams
Hi I would like to suggest a message of the day when agents sign in. It will appear as a pop up and ...
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More information on incoming chat pop up screen for agents
Ability to display more information on this screen such as language of the user.
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Chat Notification Sound
Can there be multiple options for sound?
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Block chat for specific countries
We have added the chat widget to our website and we would like the option to block the use of Deskpr...
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Agent Instigated Chat
Is there a function where we can send a link to customers so they can chat with us on there, and hav...
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Disable transcript download
I would like to request a feature to disable the chat transcript to be downloaded by User and Agents...
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Converting Chats to Tickets automatically
Is it possible to have completed chats convert to resolved tickets automatically? Currently, our ag...
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Allow push-message via the live chat system
If we know users through the live-chat system it would be good to be able to push-message groups of ...
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Ability to translate live chats
Same functionality as tickets have but add the ability to translate live chats.
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Ability to report on missed chats
At the moment you cannot report on the number of missed chats for a certain time period. Add this to...
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Missed Chat Notifications
I would like to be emailed if a chat request is missed. Currently there is no way to be notified of ...
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Ability to open a chat with an agent-side
You will realize the possibility of opening a chat agent. For example: If the user is currently logg...
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Transcript retrieval
Emojis are not showing up to agents when the customer sends them. No option for agents to send emoj...
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Trigger auto chat if:
x number of minutes if chat representative receives no response from user. x number of minutes if u...
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Searchable Custom Dropdown Field
It's difficult to search for large number of drop down values on the current custom drop down fields...