Search Labels - Deskpro Support
Why does cc'ing an agent on a ticket email create extra ticket?
Question: An agent account was cc'd in on the email which created a ticket. But when the agent repli...
Make Deskpro recognise the organisation when it has been cc'd on an email
Make Deskpro recognise the organisation when it has been cc'd on an incoming email
Make Adding a CC Easier for User
I am wondering if it is possible for the CC field on the user portal to auto populate with a list of...
Include CC'd participants in the message body when forwarding a ticket out of Deskpro
We have noticed when forwarding from a ticket that has CC email addresses on it, the CC do not show ...
Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk
We would like the user’s manager to be copied onto particular automatic emails sent from our helpdes...
Add "Remove all CCs" and "Remove all Followers" in ticket triggers
We have come across several situations where there is a need to remove all existing CCs and follower...
cc: Field in User Interface Should Accept Semi-Colon as well as commas
When submitting a help desk ticket in the user interface, and adding multiple cc: participants, user...
Replace the main user by the first person in CC
Sometimes we want to delete the main user and replace him by the person in CC. For now, we change t...
Allow us to send a CC to additional emails on the account
Allow us to send a CC to the second (or third, fourth, etc.) e-mail address on the same Deskpro acco...
Adding CCs to tickets when creating them using the API
When opening tickets into Deskpro using the API it would be great if we could also add CCs to the ti...