Non-agent functionality for crearting tickets from a forward - Community / Feature Request - Deskpro Support

Non-agent functionality for crearting tickets from a forward Collecting Feedback

adam johnson

In some situations colleagues who are not agents forward emails into our helpdesk to be logged as tickets.

These are logged with the colleague as the ticket owner.

It would be helpful if you could add a feature which would allow these forwards to be processed in the same way as agent emails (i.e. the original email sender would be logged as the owner rather than the forwarder).

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New Feature Request

Author: adam johnson
Creation date: Mar 16, 2020
Last update: Mar 16, 2020
Publish date: Mar 16, 2020
Category: Tickets

Non-agent functionality for crearting tickets from a forward - Community / Feature Request - Deskpro Support

Non-agent functionality for crearting tickets from a forward Collecting Feedback

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