When we have an update to our software I have to do a huge bulk update of all the articles in a very short period of time. It would be easier to be able to make the changes and set them to be released on a certain date, or even just when I click the button.

<p>Hi,<br /><br /> at the moment, if you want knowledgebase articles only visible for agents, than you have to use this solutions: https://support.deskpro.com/en/kb/articles/can-i-have-internal-knowledgebase-articles-for-my-agents-only&lt;br /><br /> Sorry but I don't like this solutions:<br /><br /> 1. Unpublished means, that the article is not ready and not ok.<br /><br /> 2. For the usergroup-solution I need to create a new category in every category where I have agent-only articles. This is additional work, and creates a huge overhead.<br /><br /> I know it's a personal thing, but do you think you could talk about this to your developers?<br /><br /> Reason: The knowledgebase is like a book (a folder structure). Of course I need to control which user can see which categories, but the article needs to stay where it belongs to, and not in another sub-categorie, so I would also need to set the permission (like in the categories) for an article.<br /><br /> Thanks,<br /><br /> Christian.</p>