Ability to display a special note in a ticket - Community / Feature Request - Deskpro Support
We would like the ability to display a highlighted, always viewable note for a ticket, user, and/or organization. This way, special information about the ticket, user, or organization can always be seen by agents viewing a ticket.
Agree it would be really useful to be able to "pin" a ticket so it stays at the top. A flag on each message/note in the ticket history that provides a custom colouring of the background of the message would also be useful, so that pertinent messages can be highlighted.