Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English English (UK) Español Français Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Contact Us

New to Deskpro Support? Register for an account

Need a password reminder?
Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
36
Ticket creation date should be that of email receipt date
Christian Mattart
2 feb. 2017
Collecting Feedback
0
49
Add more flags for agents to use
Christian Mattart
31 ian. 2017
Collecting Feedback
0
41
Improved anti-spam tools
Carl Partridge
25 ian. 2017
Collecting Feedback
0
38
Add agents as followers when mentioned in a note
Christian Mattart
24 ian. 2017
Collecting Feedback
0
44
Email addresses for Teams
Eric VanTol
23 ian. 2017
Collecting Feedback
0
27
Custom user fields for specific usergroups
Lauren Cumming
23 ian. 2017
Collecting Feedback
0
34
Add agents to new Access Groups automatically
Ruth Cheesley
23 ian. 2017
Collecting Feedback
0
48
Disable automatic sending emails
Joerg Boehme
23 ian. 2017
Collecting Feedback
0
68
More sort options in CRM/Feedback/Publish modules
Eric VanTol
19 ian. 2017
Collecting Feedback
1
59
User Dashboard on user portal
Eric VanTol
16 ian. 2017
Collecting Feedback
1
57
Template and Phrase searching
Eric VanTol
14 ian. 2017
In Development
2
29
Allow push-message via the live chat system
Ruth Cheesley
12 ian. 2017
Collecting Feedback
0
55
JIRA portal triggers
Dan Mackie
10 ian. 2017
Collecting Feedback
1
37
Show support hours and current time on portal
Ruth Cheesley
10 ian. 2017
Collecting Feedback
1
39
Ability to change chat widget appearance based on whether agent is available or not
Lauren Cumming
10 ian. 2017
Collecting Feedback
0
40
Ability to add company logo to chat widget
Lauren Cumming
10 ian. 2017
Under Review
1
37
Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
Doug Hicks
9 ian. 2017
Collecting Feedback
1
38
Ability to expand columns in Agent ticket grid
Doug Hicks
9 ian. 2017
Collecting Feedback
1
33
Selecting between Chat & Ticket in website widget
Monther
4 ian. 2017
Under Review
0
36
Sort SLA's in admin interface
Tom Schoen
28 dec. 2016
Collecting Feedback
0
42
Create a new sort order for "Date of last agent activity" (so agent notes are included)
Ibrahim
20 dec. 2016
Collecting Feedback
0
41
Add ability to clean up or filter unused images and files
Jeroen van der Steen
16 dec. 2016
Collecting Feedback
0
40
Allow entire IP subnets in whitelist
Eric VanTol
8 dec. 2016
Collecting Feedback
0
65
Ability for Admin to remote logout agent
Lann Cowman
7 dec. 2016
Collecting Feedback
1
23
Implement management commands using API in a multi-threaded capable platform.
Richard Smith
6 dec. 2016
Collecting Feedback
1
71
Noises for notifications for tickets or IM
Orville Bailey
5 dec. 2016
Collecting Feedback
1
59
Ignore SSL errors in Web Hook action
Eric VanTol
30 nov. 2016
Collecting Feedback
0
40
Change chat widget status based on available agents.
frank dage
30 nov. 2016
Under Review
4
47
IM Notification or Flags
Janay Pyfrom-Symonette
28 nov. 2016
Under Review
1
67
Triggers based on chat
Robin
28 nov. 2016
Collecting Feedback
4
24
Ticket forward notification
Philipp Bartsch
23 nov. 2016
Collecting Feedback
0
39
Modification to Fields display for filters, ordering, and grouping
Eric VanTol
23 nov. 2016
Collecting Feedback
0
34
Agent Seperation for Knowledgebase Sections
Tracy Duren
22 nov. 2016
Collecting Feedback
2
96
Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
Lauren Cumming
22 nov. 2016
Collecting Feedback
2
52
Renaming of downloaded files
Philipp Bartsch
9 nov. 2016
Collecting Feedback
1
36
Time Log Custom Field Variables
Jamey Steinmann
31 oct. 2016
Collecting Feedback
0
54
Create Ticket-Templates more powerful than snippets
Mert Gizir
27 oct. 2016
Collecting Feedback
0
33
Let agents customize chat notifications when they are mentioned in a note
Christian Mattart
19 oct. 2016
Collecting Feedback
0
33
Public chat history should be visible to agent handling the ticket that was created from it
Christian Mattart
19 oct. 2016
Collecting Feedback
0
51
Slack App: Set individual webhooks / channels per Trigger
Timo Heil
19 oct. 2016
Collecting Feedback
3
33
I would like to be able to remove the Team box in the ticket window
Christian knouse
14 oct. 2016
Collecting Feedback
0
34
Print multiple tickets
Tram
13 oct. 2016
Collecting Feedback
1
45
Ability to see a debug of triggers
Philipp Bartsch
12 oct. 2016
Collecting Feedback
0
44
Ability to translate live chats
Lauren Cumming
12 oct. 2016
Collecting Feedback
1
43
Customizing timeout before agent takes chat
Christian Mattart
12 oct. 2016
Under Review
0
23
Capability to send custom notifications via notification system API
Richard Smith
12 oct. 2016
Collecting Feedback
0
33
Be able to set automatic ticket lock permissions per user
Kate
7 oct. 2016
Collecting Feedback
0
55
Export Triggers Data to a CSV file
Nadia
5 oct. 2016
Collecting Feedback
1
33
Icons to show extra information on agent replies to tickets
Chris Booth
30 sept. 2016
Collecting Feedback
0
36
A more mobile friendly version of live chat
Chad
27 sept. 2016
Collecting Feedback
2