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Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title
Status
Comments
Activity
11
Add the ability to 'Send to Jira as new issue' when creating a new ticket.
Collecting Feedback
0
17
Notification when email queue stops processing
Collecting Feedback
0
22
Reporting on problems and incidents
Collecting Feedback
0
24
Limit access to Macros
Collecting Feedback
1
19
Change new Article Status
Collecting Feedback
1
15
Hide some of the built in reports
Collecting Feedback
0
32
Grouped Triggers
Collecting Feedback
3
19
Macro closing tab without reply
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0
20
Option to add a Jira comment in a note within the Deskpro ticket
Collecting Feedback
1
15
User permissions
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0
20
Automatic notification mail when updating news.
Collecting Feedback
0
18
Distinguish users cc'd tickets in search field
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0
23
Report Labels
Collecting Feedback
1
53
Add Filter condition for empty date fields & add custom date fields as conditions for Escalations
Collecting Feedback
1
18
Feedback request sent even if it was collected on close
Collecting Feedback
0
28
HubSpot integration
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0
19
Report - Agent by team
Collecting Feedback
1
9
Integration of Feedback and Youtrack/project management tools.
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0
29
Better management of knowledge base articles across multiple brands
Collecting Feedback
2
12
Add "Agent" to Ordered By dropdown menu in Tickets view
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0
26
Ticket Update Trigger
Collecting Feedback
1
17
Highlight code blocks in Articles
Collecting Feedback
0
33
Reports are not available as CSV to external colleagues
Collecting Feedback
1
15
Import articles from Google Drive/Docs
Collecting Feedback
0
13
Sharing Tickets Across Deskpro Accounts
Collecting Feedback
0
15
Agent permission report
Collecting Feedback
0
17
Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat
Collecting Feedback
0
16
Add Persian characters support.
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0
20
Notify agents more clearly when a new chat has been assigned to them via Round Robin
Collecting Feedback
0
20
Merged tickets should leave the order number of the merged ticket as a comment
Collecting Feedback
1
28
Update JIRA-logo
Collecting Feedback
0
22
Reusing Attachments within Tickets
Collecting Feedback
1
18
Numbered list in snippets
Collecting Feedback
0
17
Add a setting to require users to provide a comment in the satisfaction survey
Collecting Feedback
0
25
Admin capability to delete agent IM groups
Collecting Feedback
1
16
Differentiate language availability per brand
Collecting Feedback
1
14
Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
Collecting Feedback
0
21
Schedules
Collecting Feedback
1
20
Creating a snapshot of system setup and configuration on cloud
Collecting Feedback
0
17
Task handling improvements
Collecting Feedback
0
20
Download attachements in bulk
Collecting Feedback
0
15
Permissions checker tool to test what permissions are effective for different agents across different departments
Collecting Feedback
0
12
Possibility to have a drop down list with the opened tabs
Collecting Feedback
0
12
Add the ability to un-dock the Agent IM window
Collecting Feedback
0
22
Be able to apply a Macro when adding an Agent Note
Collecting Feedback
0
10
Add "pause" and "reset" options when answering a ticket
Collecting Feedback
0
13
Display Knowledge Base articles articles in widget
Collecting Feedback
0
15
Improve the display of drop-down custom fields in the mobile app
Collecting Feedback
0
17
Trigger auto chat if:
Collecting Feedback
0
17
Allow agents to filter all the nested custom field options in the top-level select box
Collecting Feedback
0