Voice - Tiered Queues/Overflow - Community / Feature Request - Deskpro Support

Voice - Tiered Queues/Overflow Collecting Feedback

Zachery Woods

It would be nice to have a Voice feature where when there is an incoming call, to have the phone ring Group A which has (Agents 1,2, 3) and if they are not available move on to Group B (Agents 4,5,6)

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New Feature Request

Autor: Zachery Woods
Creation date: 25/02/2022
Last update: 19/10/2023
Publish date: 25/02/2022

Voice - Tiered Queues/Overflow - Community / Feature Request - Deskpro Support

Voice - Tiered Queues/Overflow Collecting Feedback

Adicionar um comentário

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