Would be great if we could do the following using mass actions - Assign Problem to selected tickets - Add note to selected tickets (instead of mass reply) - Merge selected tickets into single ticket
Mass Action Add "Problem","Note", and "Merge" - Community / Feature Request - Deskpro Support
Mass Action Add "Problem","Note", and "Merge" Collecting Feedback
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When applying actions to mass selections in Deskpro, we currently have a the ability to add a 'Mass Reply' but not a 'Mass Note'. Adding the ability to add a 'Mass Note' would be very helpful when needing to apply the same note to each of the selected tickets. Thanks, Lu