Allow responding to a different user - Community / Feature Request - Deskpro Support

Allow responding to a different user Collecting Feedback

Jan Bakalar

It would be great if an agent could decide to respond to a ticket while changing the email address of the recipient user. It is currently possible to forward a ticket to another email address, but there is no record of it in the ticket's history. Thank you for your attention!

Comentário (1)

Andreas Hügin

6 years ago

In addition: If the recipient sends a reply it should be visible in the ticket's message list too. Currently a reply is treated as a new ticket.

Adicionar um comentário

Inicie sessão ou registe-se para enviar um comentário.

Iniciar sessão
Registar

New Feature Request

Autor: Jan Bakalar
Last update: 04/12/2023
Category: Tickets

Allow responding to a different user - Community / Feature Request - Deskpro Support

Allow responding to a different user Collecting Feedback

Comentário (1)

Adicionar um comentário

Etiquetas