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5 search results for "automations"
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Additional Agent Trigger Criteria
Basically you can apply a trigger when an agent changes in general, or changes to/from a specific ag...
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Message warnings
It would be useful if we could create dialogue box notifications for our agents when certain acts ar...
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Automatic approval reminders
I would like to have an option to automatically send reminders to approvals about pending approval r...
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More flexibility for setting custom/default working hours with breaks
Our working hours are 08:00 to 12:00 and 13:30 to 17:30, meaning we wouldn't want our SLA's to count...
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Inform organizational contact when one of their users submits feedback
I want to be able to automatically inform a contact from an organization, when a user from within th...