Procurar Etiquetas - Deskpro Support
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Add "is autoresponder" in Trigger conditions
It would be nice to have the “user is autoresponder” as a criterium in the escalations etc. to be ab...
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Trigger Action Based on Time Till Date Entered
I'd like to calculate the entered date vs today's date and trigger the condition based on difference...
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Inconsistent Conditions Between Escalations and Triggers
Update Actions and Criteria for Escalations and Triggers, so the same options are available across t...
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Set replies from specific users as internal notes (via a trigger)
It would be helpful if we were able to set emails from specific users as notes via a trigger. We ha...
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Grouped Triggers
Would be useful to add the ability to group trigger for when department specific triggers are made i...
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Ticket trigger // date of ticket create
This is regarding ticket trigger controls, especially the "Ticket Created Date". Is there any way to...
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JIRA status category as a ticket update trigger criteria
At the moment only specific JIRA statuses can be selected as a trigger criteria. I would also like t...
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Custom Slack message for triggers
When using multiple update triggers that notify a slack user/channel, it would be nice, if a custom ...
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Add "Remove all CCs" and "Remove all Followers" in ticket triggers
We have come across several situations where there is a need to remove all existing CCs and follower...
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Allow agents to follow an organisation (without using triggers)
We have a requirement for whenever certain organisations (though per-user may also be useful) log a ...
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Flag is seen by all agents
Flags are designed for each agent's personal use: agents can't see each other's flags. . But … when...