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WhatsApp Reply Trigger for New Tickets - Notícias / Product / Product (Admin) - Deskpro Support

jul. 24 2024

WhatsApp Reply Trigger for New Tickets

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Admins can now create a Trigger to automatically send a personalized WhatsApp message to a user whenever a new ticket is created from an incoming WhatsApp message.

WhatsApp Post.png

  • Automated Communication: Streamlines the process of acknowledging new tickets - giving end users immediate feedback.

  • Personalization: Enables customized messages, enhancing the overall user experience.

  • Transparency: Allows agents to see when automated messages have been sent, ensuring consistent and informed customer support.

To learn more about creating a new WhatsApp Trigger, you can read this article.

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