Skip to main content

New: Email Action Codes - Notícias / Product - Deskpro Support

mai. 1 2013

New: Email Action Codes

Authors list

Agents can now perform actions on tickets by entering special action codes to the top of their emails. Here's an example assigning an agent, setting the awaiting agent status, setting the priority adding a note:

#agent john@example.com
#status agent
#priority urgent
#note

John can you take a look at this asap.

Refer to our agent manual for a full list of email action codes you can use.

Útil Unhelpful

63 of 117 people found this page helpful

Adicionar comentário

Please log in or register to submit a comment.

Need a password reminder?