We’re pleased to announce the release of Deskpro Horizon, version 2022.31.1. This release includes several new features that our team has been developing, general improvements to the product functionality and interface, and a number of bug fixes.
New features in version 2022.31.1
💫 Salesforce app v1.0.3 released, admins can now customize which fields are displayed per S-object displayed in the app (SC 75680).
💫 GitHub app v1.0.7 released, you can now create GitHub Issues using the app within Deskpro (SC 78686).
Improvements we’ve made
💅 We've added a "Requires Review" filter, Articles that are past their review date will automatically show in this filter (SC 80667).
💅 We've improved the keyboard shortcuts for navigating the agent interface (SC 80736).
💅 We've improved the Ticket List feature, you can now filter tickets by subject using syntax
ticket.subject HAS anywhere(example) to find any ticket where the subject contains "example". Or use
ticket.subject NOT HAS anywhere(example) to do the inverse (SC 74476).
💅 We’ve optimized the loading of Article translation to improve the agent experience (SC 80191).
💅 We've restored snippet usage counts for recently upgraded customers (SC 77942).
💅 We've improved the To & CCs bars in the reply box to clearly show who will receive the message you are sending (SC 79350).
💅 We've improved the "Agent" & "Team" menus in the reply box footer, they will no longer jump around as you search (SC 73653).
💅 We've improved email inputs across the agent interface to automatically trim off blank spaces (SC 76836).
💅 We've improved mobile styling in Safari (SC 73951).
💅 We’ve improved the wording used in Reports to explain how to add a stat to a folder (SC 80348).
💅 We've restored Share Widget functionality on the Help Center (SC 77846).
💅 We've improved how user messages are displayed on tickets, the user's email address now shows if available (SC 80918).
💅 We've improved notifications, now opening a ticket dismisses notifications for that ticket (SC 78851).
💅 We've improved notifications, which now update in real-time & are added to the list in the notification global app (SC 78851).
💅 We've improved the linked ticket feature, now when you are creating a new linked ticket the ticket field values are pre-filled in the form (SC 79516).
💅 We've improved Ticket Queues, now when navigating back & forth between tickets & the same query. You will be returned to the same page in the Queue (SC 78103).
💅 We've improved the interface of the Tickets Lists feature by adding more filter options to the query builder (SC 80256).
Bugs we’ve fixed
🐛 We've fixed the issue of sorting Community Topics by their status. Topics will now be sorted in this order "Pending", "Active", and then "Closed" (SC 79455).
🐛 We've fixed banning a user, banned users will no longer be able to submit emails (SC 80093).
🐛 We've fixed API logging, admins can now enable the feature (SC 80402).
🐛 We've fixed the issue with processing base64 encoded inline images in ticket messages (SC 80763).
🐛 We've stopped search from returning ticket results if the agent does not have permission to view them (SC 80770).
🐛 We've fixed the search tickets action in API v1 (SC 81055).
🐛 We've fixed custom field terms in the tickets API (SC 81501).
🐛 We've fixed the issue where the default value of a custom text field was not displayed in Admin when set to "0" (SC 80021).
🐛 We've fixed the issue where lightly tapping on the trackpad was not registered when navigating the agent interface (SC 80587).
🐛 We've fixed the "remember me" feature for agents logged into the agent UI (SC 76537).
🐛 We've fixed attachments in ticket history, click on an attachment in the history will now load the attachment (SC 80401).
🐛 We've removed the excess padding a the begging of the message thread on a ticket (SC 81239).
🐛 We've fixed the issue with some tickets not loading due to indexing into an array with unknown length (SC 81208).
🐛 We've fixed the issue where admins could not edit the properties of built-in escalations (SC 79853).
🐛 We've fixed the radio button field, and the `None` option will now appear to agents when enabled (SC 76845).
🐛 We've stopped agents from circumventing being required on resolution ticket field validation by resolving a ticket when adding a note (SC 79170).
On-Premise Controller (OPC) Release 2.0.28
We are also delighted to announce the latest version of the OPC, version 2.0.28. This version includes a new feature and some general improvements.
A new feature we’ve added
💫 Added the ability to stop and start the instance containers and tasks from the WebGUI (SC 73587).
Improvements we’ve made
💅 Move the button to update the version cache to appear in the same location as the "Update Version Button" if the instance is already on the latest version (SC 73732).
💅 Create a file lock when updating the OPC to make it easier to see if an update is in progress. Also automatically cache the latest version of the OPC and Deskpro containers when a user logs in and on a nightly cron (SC 73370).
Bugs we’ve fixed
🐛 Loop over all URLs to use in the instance API if the first one is unreachable (SC 81606).