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Title / Author
Status
Comentários?
Activity
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Better management of knowledge base articles across multiple brands
Ed O'Connor-Giles
18 de out. de 2018
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2
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Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat
Sicaro Burnett
4 de out. de 2018
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Notify agents more clearly when a new chat has been assigned to them via Round Robin
Lynn Palumbo
2 de out. de 2018
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Merged tickets should leave the order number of the merged ticket as a comment
Jeremy Cunningham
28 de set. de 2018
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1
Add a setting to require users to provide a comment in the satisfaction survey
Ahmad Sahrizal
14 de set. de 2018
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1
Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
George Lewis
6 de set. de 2018
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Permissions checker tool to test what permissions are effective for different agents across different departments
Keith Ritter
21 de ago. de 2018
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Allow agents to filter all the nested custom field options in the top-level select box
Tyler Gelzaines
3 de ago. de 2018
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Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
Christoph Strauss
3 de ago. de 2018
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Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface
Hasan Hüseyin Gençer
25 de jul. de 2018
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1
Allow me to import a users language preference from an Active Directory usersource to their CRM profile
Steve, Lam Hang
25 de jul. de 2018
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Add ability to be able to quickly import Organization data by csv
Romanita Courson
23 de jul. de 2018
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Allow users to submit Ticket Satisfaction rating without logging into the User Portal
Roberto Rodriguez
17 de jul. de 2018
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Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
Samuel Waser
16 de jul. de 2018
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Getting notification if somebody add a comment to one of the tasks I'm concerned in
Zsolt Kiss
7 de jul. de 2018
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1
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