Community - Deskpro Support

Likes	Title	Status	Comments
33	Let the agent know when the department was bcc'd and not the recipient	Collecting Feedback	1
43	Viewing agent-only notes	Under Review	2
33	Add time and\or charges under the properties tab.	Collecting Feedback	0
43	Ability to CC (carbon copy) through JSON API	Collecting Feedback	0
33	See and select tickets from within the Reporting menu	Collecting Feedback	0
53	Adding in "The user has been waiting for..." to Type list for Ticket SLAs	Under Review	1
47	Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane	Collecting Feedback	1
36	Change author of articles	Collecting Feedback	1
55	Load-balanced ticket distribution	Collecting Feedback	1
33	Printing / saving PDF of a User Record	Collecting Feedback	0
44	Attach file using the JIRA App	Collecting Feedback	2
45	Custom fields on ticket message in agent interface	Collecting Feedback	0
42	Ability to disable sending chat transcripts to users	Collecting Feedback	0
46	More settings for ticket deflection	Collecting Feedback	0
44	Split permissions out such it's possible to only inhibit edits to replies sent externally.	Collecting Feedback	1
45	Windows 10 Mobile App	Collecting Feedback	0
47	incorporate a "you can book me" feature.	In Development	1
40	Custom Fields Dependent on Organization	Collecting Feedback	0
40	Additional Avatar Sources	Collecting Feedback	0
46	Regarding Article, comment validation	Collecting Feedback	0
49	Granular Field Visibility Access in the CRM	Collecting Feedback	0
325	Mass Action Add "Problem","Note", and "Merge"	Collecting Feedback	6
27	Display Options for Layouts	Collecting Feedback	2
36	@ Mentions in snippets	In Development	1
37	Show fail date as a Display option	Collecting Feedback	1
57	Working Hours for ticket triggers and escalations	Collecting Feedback	3
47	Allow recently created articles on KB to be marked as NEW	Collecting Feedback	0
29	Macros that prompt for input	Collecting Feedback	0
34	Macros outside of tickets	Collecting Feedback	0
35	Display CAPTCHA on first page of Feedback	Collecting Feedback	0
38	Task creation usability enhancement	In Development	1
55	Ability to edit published knowledgebase articles, but keep edits as draft	Collecting Feedback	2
37	Organization users' time zone matching made easier	Collecting Feedback	0
39	I want to be able to set a Users name and email automatically in the Chat Widget	Collecting Feedback	1
28	Deactivate or limit API logging	Collecting Feedback	0
25	Search via the Product root/familiy as well as version	Collecting Feedback	0
34	Send email to Teams as well as individuals	Collecting Feedback	0
30	Replying to tickets by email that can add follower	Collecting Feedback	0
35	Ability to search inside of attachment like PDF and word and text files	Collecting Feedback	0
30	Exchange public folder support	Collecting Feedback	1
33	Adjustable column headers in agent interface	Collecting Feedback	0
30	Hide disabled users from Agent searches	Collecting Feedback	0
34	More control over SLA alerts	Collecting Feedback	0
45	Adding a Service Catalog within Deskpro (ITIL)	Collecting Feedback	0
45	Possibility to translate Signature	Collecting Feedback	0
28	Make time registration as duty field mandatory for agent	Collecting Feedback	0
37	Add download hotlinks via API	Collecting Feedback	0
23	Toggle showing user email address	Collecting Feedback	0
45	Filter for "Last Agent Note"	Collecting Feedback	2
35	Sort list pane view by clicking on head of column	Collecting Feedback	1

Likes

Title

Status

Comments

Activity

33

Let the agent know when the department was bcc'd and not the recipient

Collecting Feedback

1