Community - Deskpro Support

Likes	Title	Status	Comments
30	Reordering ticket list	Collecting Feedback	0
18	Minor change for email details display drop down from ticket time location	Collecting Feedback	0
40	Enabling permissions on macros for Teams	Collecting Feedback	3
26	Billing date and time choice	Collecting Feedback	0
19	Android app - should auto refresh to reflect data changes	Collecting Feedback	0
24	Filter possibilities for tickets with follow-up	Collecting Feedback	1
26	Prepaid tickets/time for users to use for support	Collecting Feedback	1
38	Add a "answer's count" column in tickets interface	Collecting Feedback	0
45	Add a 'Summary' message type for tickets	Collecting Feedback	6
44	Ability to change layout of the department	Collecting Feedback	1
38	Compress the "before update" database backup	Collecting Feedback	0
30	Option to select Jira assignee when creating a Jira issue	Collecting Feedback	1
29	Allow users to leave feedback after rating an article	Collecting Feedback	2
55	Add "Remove all CCs" and "Remove all Followers" in ticket triggers	Collecting Feedback	3
30	Admin: Add "You have unsaved changes" reminder	Collecting Feedback	0
27	Add option to set default for 'Send comment to JIRA'	Collecting Feedback	0
27	'submitting agent' as sender for JIRA integration	Collecting Feedback	0
39	Properly retain global search order selected by user	Collecting Feedback	0
26	Addition of colour/formatting to built in and custom fields	Collecting Feedback	0
29	Allow option to hide archived downloads	Collecting Feedback	0
37	Settings to completely hide author, date and/or number of comments from the knowledgebase	Collecting Feedback	1
26	Option to move add time controls on Tickets to top of section	Collecting Feedback	0
47	More "shortcuts code" in snippet	Collecting Feedback	1
117	Microsoft Teams Integration	Collecting Feedback	7
34	JIRA status category as a ticket update trigger criteria	Collecting Feedback	0
41	Sending more data to JIRA and vice versa	Collecting Feedback	0
44	Add Problems & Incidents as triggers	Under Review	3
36	Extended permission scheme for users	Collecting Feedback	0
24	Cascading Menus in Agent view	Collecting Feedback	0
38	Ability to find DeskPro tickets with linked JIRA issues	Collecting Feedback	1
40	Show Deskpro ticket status in JIRA	Collecting Feedback	0
32	More granular permissions for JIRA integration	Collecting Feedback	0
40	Being able to view critical information on an organization on a ticket	Collecting Feedback	1
26	Elastic search specific a a particular user/organization	Collecting Feedback	0
35	Use Arrow Keys to Select person in 'Find a person' interfaces	Collecting Feedback	0
25	Column Resizing (Agent)	Collecting Feedback	1
26	User-selectable Date/Time representation, and/or switch based on age	Collecting Feedback	0
21	Message ordering in split interface to match message ordering in ticket interface	Collecting Feedback	0
32	Make CRM notes editable	Collecting Feedback	0
31	Custom Filters on Archived Tickets	Collecting Feedback	0
34	Searchable Glossary	Collecting Feedback	0
27	Manuals for Users about how they can use the Deskpro User Portal	Collecting Feedback	0
26	Auto Save Knowledge base articles	Collecting Feedback	0
31	Emphasize Ticket Categories/Types	Collecting Feedback	0
24	Insert name of Performing Agent with Variables	Collecting Feedback	1
30	Custom Slack message for triggers	Collecting Feedback	4
25	variables for agents telephone number	Collecting Feedback	0
31	Show Flags in list table view	Collecting Feedback	0
26	Customizable formatting of postal address for persons and organizations	Collecting Feedback	0
24	Make quick search navigatable with keyboard	Collecting Feedback	0

Likes

Title

Status

Comments

Activity

30

Reordering ticket list

Collecting Feedback

0

18

Minor change for email details display drop down from ticket time location

Collecting Feedback