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Curtidas

Título

Status

Comentários

Atividade

32

Twilio SMS Integration to Allow Fields

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25

An automatic article translator would be really useful

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27

Problem and Incident Enhancement

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29

Collapse possibility of the PROPERTIES section

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24

Ability to tag agents with categories

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24

Make user registration fields more available for user

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40

Reordering possibility of the opened ticket tabs.

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45

Agent Dashboard of important reports

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53

Using snippets in the Follow up section also

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2

36

Separate Agent Permission to edit own Messages

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3

30

Reordering ticket list

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18

Minor change for email details display drop down from ticket time location

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40

Enabling permissions on macros for Teams

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3

26

Billing date and time choice

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19

Android app - should auto refresh to reflect data changes

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24

Filter possibilities for tickets with follow-up

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26

Prepaid tickets/time for users to use for support

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38

Add a "answer's count" column in tickets interface

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44

Add a 'Summary' message type for tickets

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6

44

Ability to change layout of the department

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38

Compress the "before update" database backup

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30

Option to select Jira assignee when creating a Jira issue

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29

Allow users to leave feedback after rating an article

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2

54

Add "Remove all CCs" and "Remove all Followers" in ticket triggers

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3

30

Admin: Add "You have unsaved changes" reminder

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27

Add option to set default for 'Send comment to JIRA'

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27

'submitting agent' as sender for JIRA integration

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39

Properly retain global search order selected by user

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26

Addition of colour/formatting to built in and custom fields

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29

Allow option to hide archived downloads

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37

Settings to completely hide author, date and/or number of comments from the knowledgebase

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26

Option to move add time controls on Tickets to top of section

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47

More "shortcuts code" in snippet

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1

115

Microsoft Teams Integration

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7

34

JIRA status category as a ticket update trigger criteria

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41

Sending more data to JIRA and vice versa

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36

Extended permission scheme for users

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24

Cascading Menus in Agent view

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38

Ability to find DeskPro tickets with linked JIRA issues

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40

Show Deskpro ticket status in JIRA

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32

More granular permissions for JIRA integration

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40

Being able to view critical information on an organization on a ticket

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26

Elastic search specific a a particular user/organization

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35

Use Arrow Keys to Select person in 'Find a person' interfaces

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25

Column Resizing (Agent)

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26

User-selectable Date/Time representation, and/or switch based on age

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21

Message ordering in split interface to match message ordering in ticket interface

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32

Make CRM notes editable

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31

Custom Filters on Archived Tickets

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34

Searchable Glossary

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