Deskpro Support
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I would like to be able to create filters and reports for the Flags in tickets
It would be good if you could build a filter on the ticket flags. At the moment they're available to...
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Show full name of items in the side panel on mouseover
Custom filter names or SLAs are often longer, than there is space in the side panel. There should be...
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Filter possibilities for tickets with follow-up
Hello Team, Thanks a lot for feature follow up it seems great. It would be a nice feature if we coul...
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Customize Unassigned Definition
It would be good that the "Unassigned Tickets" would be customizable, so you could decide if Agent T...
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Create an OR function for custom filters
Create an OR function for filters (i.e. create a filter to search for all tickets that are Unassigne...
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Filter Permission
Is there a way to add permission to more than 2 teams, when giving permission access to filters and ...
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Is it possible to remove or hide the default filters?
Is it possible to hide or remove some/all of the default "Awaiting Agent" filters in Deskpro? We exc...
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View SLA status in List View
Currently you can view the SLA status when viewing tickets, however if you switch the view into List...
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Custom Filters on Archived Tickets
It would be helpful if we could create Custom Filters based on Archived Tickets.
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Filter for "Last Agent Note"
It would be very helpful to have a „last agent note“ for building filters (Similar „date of last age...
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Filter name as list view tab title
Currently, the list view tab of the ticket filters shows the number of tickets on the tab title: "X ...
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Allow agents to follow an organisation (without using triggers)
We have a requirement for whenever certain organisations (though per-user may also be useful) log a ...
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Filters - On Hold
You have an option to show tickets on hold.... Can you have an option to have a filter that does not...
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Request to have ticket filters similar to email triggers
I would love to see the filters have more Boolean value to them. Instead of the current: This criter...
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Allow filters to filter on ticket not on hold
Right now it is possible to add a filter condition for tickets on hold, but not tickets which are no...
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Added functionality for filter searches
Please add relative functionality for filter searches by: This Week, This Month, This Quarter, & Th...
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Add a filter 'To email address'
This request might be actually easy to do since you already have this option in the triggers, just n...
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Modification to Fields display for filters, ordering, and grouping
Fields are usable today in more than just ticket views - they can be used as filter and sort criteri...
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Create a new sort order for "Date of last agent activity" (so agent notes are included)
It would be great to either include agent ticket notes in "Date of Last Agent Reply" or create a new...
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Re-sizing columns in the list view
When selecting the list view in the list pane of the Agent Interface, I can choose which fields to d...