If you need to find your QR code to access the Deskpro mobile app, then you can find this in your Agent Preferences:
![](https://support.deskpro.com/file.php/31025238TQWZJYQNKAMJNCY0/image.png)
When the Preferences menu is open select the Security tab, you will see your QR code when you scroll down, along with a refresh button. When you open the Deskpro Horizon app, you will be prompted to scan the QR code that will grant you access to your mobile app.
![](https://support.deskpro.com/file.php/31025273WJAGQNBXYRMMRCZ0/image.png)
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