How do I set a default department for tickets submitted via the user portal? - Baza Wiedzy / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How do I set a default Ticket Department for Tickets submitted via the Help Center?

How do I set a default department for tickets submitted via the user portal?

Ostatnia aktualizacja: 31 sie 2023 przez Lara Proud

To set a default department for the ticket form in your user portal, go to Admin > Tickets > Departments.

Here there is the option to select the default department for users so that when they access the contact form via the user portal, this department will be pre-selected e.g Support rather than Sales.

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Autor(ka): Lauren Cumming
Creation date: 8 sie 2016
Last update: 31 sie 2023
Publish date: 8 sie 2016