If you don't want the agent interface keyboard shortcuts (e.g. pressing T opens a new ticket if you are not typing into a text entry area), go to Admin > Agents > Settings and uncheck Enable Keyboard Shortcuts near the bottom to turn off shortcuts for all agents.
![](https://support.deskpro.com/file.php/3800ZWXCPRMWGB37993976D4B77/1553104169665.png)
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