How do I convert a normal user to an agent? - Baza Wiedzy / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How do I convert a normal User to an Agent?

How do I convert a normal user to an agent?

Ostatnia aktualizacja: 31 sie 2023 przez Lara Proud

Question:

Someone I want to act as an agent in the helpdesk has been added as a user. How do I upgrade them to an agent account?

Answer:

Simply use their email address to create an agent in the admin interface. Deskpro will make them an agent, while preserving any information you added about them while they were a user, any tickets they've created, etc.

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Autor(ka): Ben Henley
Creation date: 11 cze 2014
Last update: 31 sie 2023
Publish date: 11 cze 2014