Przejdź do głównej treści

How can agents communicate with each other within Deskpro? - Baza Wiedzy / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How can Agents communicate with each other in Deskpro?

How can agents communicate with each other within Deskpro?

Lista autorów

1. When viewing the details of a ticket, an agent can write a note instead of a reply. This is visible to any agent who looks at the ticket later, but is not sent to the user.


Agents receive an email or browser notification when a note is left on a ticket that is assigned to them or that they follow (depending on their notification settings).

2. An agent can @mention another agent within a note, to guarantee they will be notified regardless of their settings. This involves simply typing @ and then the start of the agent's name, then selecting the agent to mention from an auto-complete menu.

 

3. There is an agent IM system enabling real-time chat between agents. This is separate from the user chat system.

Przydatne Nieprzydatne

40 na 74 osób uznała tę stronę za przydatną

Dodaj komentarz

Zaloguj lub zarejestruj się, by złożyć komentarz.

Potrzebujesz przypomnienia hasła?