Przejdź do głównej treści

Can I change the color of the ticket reply/note box? - Baza Wiedzy / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. Consider upgrading to Deskpro Horizon

Can I change the color of the ticket reply/note box?

Lista autorów

Question:

Is it possible to change the background color of the reply or note box in a ticket to make it easier to distinguish which tab the agent is typing in?


Answer:

Yes, we have created an app that allows an admin to set a different background color for both the agent reply input area and the note input area. Below are the steps to get the app installed and set up: 


1. Download the .zip file attached to this article.

2. Go to Admin > Apps > Apps.

3. Press 'Upload App'.



4.  Ensure the 'Upload app from your computer' option is selected > click the 'Select the app ZIP file' button > upload the app.

5. Choose the color you would like each input box to be by entering a hex code into the entry box. You can use a website such as  https://www.hexcolortool.com/ to  choose a color and get the hex code. Then click 'Install App'. 


6. Once installed, you can determine which agents will have the new colored reply/note boxes.


8. Refresh the browser to see the final result.


Przydatne Nieprzydatne

33 na 61 osób uznała tę stronę za przydatną

Dodaj komentarz

Zaloguj lub zarejestruj się, by złożyć komentarz.

Potrzebujesz przypomnienia hasła?