It would be great if there was a way to set up different, reusable checklists (similar to snippets) that can be inserted into a ticket depending on it's category. It should also be able to set reminders for certain items on the list. For example, when we have a new user, we have a list of tasks to complete including giving them a week to complete security training. Being able to set a reminder after a week in Deskpro for this would be very useful. There are also other things like terminations, computer setups, and loaner equipment that could use a checklist.