Could we look at creating a setting for agents to foward all tickets to another agent while they are on vacation or ill or outside of working houts? This would be best if it could be done by the actual agent and not the admin. It could also for example prevent agents from receiving chats after working hours.
Agent on vacation or out of working hours setting for agents - Opinie / Feature Request - Deskpro Support
Agent on vacation or out of working hours setting for agents Collecting Feedback
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