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Tytuł
Zmiana statusu
Komentarze
Działanie
Mass change ticket owner
… Collecting Feedback
0
Force ticket matching on ref. code in subject
Report 3mos Collecting Feedback
2
Action codes for time log and billing
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0
Round Robin Permissions
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3
Add more date variables to make it easier to create Quarterly reports
… Collecting Feedback
1
Viewing tickets from different brands through the same portal
… Collecting Feedback
0
Restrict the Agent and Agent Teams that can be selected in the ticket assignment drop-down menus
… Collecting Feedback
2
Share Hidden Flags
… Collecting Feedback
0
Insert KB article link/content into ticket if the search is used
Report 5mies Collecting Feedback
0
Mass Update Existing Users Language with Trigger
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0
Show more than 50 tickets in the ticket overview
Report 5mies Collecting Feedback
0
more triggers in CRM
Report 5mies Collecting Feedback
1
Preferred Organization Language
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2
I want to be able to customize the default Follow Up action type
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1
New line in chat text
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0
Simplify the values for the built-in Timezone field
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0
Making Agent Notes more Visible in Emails
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0
Allow User to see Agents Following Ticket
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0
Pending article notifications
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0
Agent Instigated Chat
In Development 14s Collecting Feedback
1
Icons for brands
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0
Option to subscribe all agents to the Knowledgebase
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Lookup Fields and Phone Validation
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Edit Warning Box
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0
Username Login for Users
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2
Filter Notifications
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0
When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination)
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0
Better visibility of absolute dates/times for tickets on user portal
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agent assign for linked tickets created from a forward
In Development 5m Collecting Feedback
0
Change default selection in chat dropdown?
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Non-agent functionality for crearting tickets from a forward
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0
Article agent permissions
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0
Ability to change the reporting widget colours
Report 1tyg Collecting Feedback
1
Multilevel Department
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0
Ability for customers to view ticket 'Status' in the user portal
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0
Speech recognition & Deskpro...
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0
Article Permissions
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0
Overriding Chat Widget Settings using custom departments.
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0
Feedback Form For "Helpful" Chats
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Increase Chat Permission Options
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Need more ticket metadata when clicking on customer
Report 9s Collecting Feedback
0
Snippet Owner
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0
Any way to just disply the date/time on a comment
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0
Send e-mails when a community posting has x votes
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Allow the ability to attach multiple files at once
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Allow agents to add an attachment when editing an existing message/note
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Speeding up the loading of agent's interface
Report 1g Collecting Feedback
1
Compulsory time logging
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1
Hiding Inactive users and organizations
… Collecting Feedback
1
Add option for agent to resend a chat transcript to a user
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0