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Changing Type for Custom Fields
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Mass change ticket owner
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Force ticket matching on ref. code in subject
Report 3mos Collecting Feedback
2
Action codes for time log and billing
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Round Robin Permissions
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3
Add more date variables to make it easier to create Quarterly reports
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1
Viewing tickets from different brands through the same portal
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Restrict the Agent and Agent Teams that can be selected in the ticket assignment drop-down menus
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2
Share Hidden Flags
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Insert KB article link/content into ticket if the search is used
Report 5mies Collecting Feedback
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Mass Update Existing Users Language with Trigger
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Show more than 50 tickets in the ticket overview
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more triggers in CRM
Report 5mies Collecting Feedback
1
Preferred Organization Language
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2
I want to be able to customize the default Follow Up action type
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1
New line in chat text
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Simplify the values for the built-in Timezone field
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Making Agent Notes more Visible in Emails
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Allow User to see Agents Following Ticket
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Pending article notifications
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Agent Instigated Chat
In Development 14s Collecting Feedback
1
Icons for brands
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Option to subscribe all agents to the Knowledgebase
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Lookup Fields and Phone Validation
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Edit Warning Box
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Username Login for Users
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2
Filter Notifications
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When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination)
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Better visibility of absolute dates/times for tickets on user portal
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agent assign for linked tickets created from a forward
In Development 5m Collecting Feedback
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Change default selection in chat dropdown?
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Non-agent functionality for crearting tickets from a forward
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Article agent permissions
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Ability to change the reporting widget colours
Report 1tyg Collecting Feedback
1
Multilevel Department
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Ability for customers to view ticket 'Status' in the user portal
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Speech recognition & Deskpro...
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Article Permissions
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Overriding Chat Widget Settings using custom departments.
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Feedback Form For "Helpful" Chats
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Increase Chat Permission Options
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Need more ticket metadata when clicking on customer
Report 9s Collecting Feedback
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Snippet Owner
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Any way to just disply the date/time on a comment
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Send e-mails when a community posting has x votes
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Allow the ability to attach multiple files at once
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Allow agents to add an attachment when editing an existing message/note
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Speeding up the loading of agent's interface
Report 1g Collecting Feedback
1
Compulsory time logging
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1
Hiding Inactive users and organizations
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1