Admin Access Log

Getting Started

Introducing Deskpro
Creating Your Helpdesk
Launching Your Helpdesk
Importing Data
- CSV User Import
- Import/Export via API
Appendix
- Deskpro Terminology

Agent & Channel Setup

User & Help Center Setup

CRM and usergroups
Help Center
Multi-Branded Portals
Editing Templates
Localization
- Date & time settings
- Languages

Integrations

General Helpdesk Management

Managing and Deleting Personal Data
Anti-Abuse Options
Exporting Data
- Exporting data via API
Billing and Licensing
- Cloud licensing
- On-Premise licensing

i Agents

Publisert: 23. mars 2017|Sist oppdatert: 26. okt. 2017

Admins have the power to lock out or delete other Users, and make major changes to your helpdesk data that can’t be undone.

You can view a log of all Admin interactions with the helpdesk under Agents > Audit Log. This can be useful if you are trying to investigate an unexpected change to your helpdesk, or if you suspect that an Admin account has been abused.

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