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Titel
Statuswijziging
Reacties
Activiteit
Add Filter condition for empty date fields & add custom date fields as conditions for Escalations
Planning Collecting Feedback
1
Feedback request sent even if it was collected on close
Planning Collecting Feedback
0
HubSpot integration
Planning Collecting Feedback
0
Report - Agent by team
Planning Collecting Feedback
1
Integration of Feedback and Youtrack/project management tools.
Planning Collecting Feedback
0
Better management of knowledge base articles across multiple brands
Planning Collecting Feedback
2
Add "Agent" to Ordered By dropdown menu in Tickets view
Planning Collecting Feedback
0
Ticket Update Trigger
Planning Collecting Feedback
1
Highlight code blocks in Articles
Planning Collecting Feedback
0
Reports are not available as CSV to external colleagues
Planning Collecting Feedback
1
Import articles from Google Drive/Docs
Planning Collecting Feedback
0
Sharing Tickets Across Deskpro Accounts
Planning Collecting Feedback
0
Agent permission report
Planning Collecting Feedback
0
Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat
Planning Collecting Feedback
0
Add Persian characters support.
Planning Collecting Feedback
0
Notify agents more clearly when a new chat has been assigned to them via Round Robin
Planning Collecting Feedback
0
Merged tickets should leave the order number of the merged ticket as a comment
Planning Collecting Feedback
1
Update JIRA-logo
Planning Collecting Feedback
0
Reusing Attachments within Tickets
Planning Collecting Feedback
1
Numbered list in snippets
Planning Collecting Feedback
0
Add a setting to require users to provide a comment in the satisfaction survey
Planning Collecting Feedback
0
Admin capability to delete agent IM groups
Planning Collecting Feedback
1
Differentiate language availability per brand
Planning Collecting Feedback
1
Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
Planning Collecting Feedback
0
Schedules
Planning Collecting Feedback
1
Creating a snapshot of system setup and configuration on cloud
Planning Collecting Feedback
0
Task handling improvements
Planning Collecting Feedback
0
Download attachements in bulk
Planning Collecting Feedback
0
Permissions checker tool to test what permissions are effective for different agents across different departments
Planning Collecting Feedback
0
Possibility to have a drop down list with the opened tabs
Planning Collecting Feedback
0
Add the ability to un-dock the Agent IM window
Planning Collecting Feedback
0
Be able to apply a Macro when adding an Agent Note
Planning Collecting Feedback
0
Add "pause" and "reset" options when answering a ticket
Planning Collecting Feedback
0
Display Knowledge Base articles articles in widget
Planning Collecting Feedback
0
Improve the display of drop-down custom fields in the mobile app
Planning Collecting Feedback
0
Trigger auto chat if:
Planning Collecting Feedback
0
Allow agents to filter all the nested custom field options in the top-level select box
Planning Collecting Feedback
0
Read-only custom fields
Planning Collecting Feedback
1
Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
Planning Collecting Feedback
0
A setting that prohibits multiple display of tickets
Planning Collecting Feedback
1
Add more filters to Agent Hours
Planning Collecting Feedback
0
is confirmed = uservalidated
Report 3 maanden Collecting Feedback
0
Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface
Planning Collecting Feedback
1
Allow me to import a users language preference from an Active Directory usersource to their CRM profile
Planning Collecting Feedback
0
Add ability to be able to quickly import Organization data by csv
Planning Collecting Feedback
0
add 'organization changed' criteria to ticket triggers
Planning Collecting Feedback
0
Add ability to create internal/hidden departments
Planning Collecting Feedback
1
Two Factor Authentication (DUO)
Planning Collecting Feedback
1
Allow users to submit Ticket Satisfaction rating without logging into the User Portal
Planning Collecting Feedback
0
Follow Ups - Be able to set Urgency
Planning Collecting Feedback
0